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ArcUC - Unified Comunications

Effortless communication
solutions for all devices

Communications has evolved from stand alone Telephones into integrated Desktop and Mobile Apps.  There is no reason for your communication tools be isolated from the way you perform your business.

ARCUC seamlessly integrates communications, collaborations and video across Desktop, Web, Mobile and Telephones, in order to allow you to perform your business from any device, anywhere in the world.

Desktop App

ARCUC Desktop apps allow you to communicate with your team and your customers using your desktop or laptop computer via voice, video, chat or collaborate from anywhere in the world.

Support for integrated personal and business contracts with presence. 
View integrated call history, fax, voicemails, call recording.
Play, download and share voicemails and call recordings from Desktop client.
Supported on Windows and Mac.

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Desktop Collaboration
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Advanced Features of ArcUC Desktop app

  • Integrated business contracts with presence.
  • View integrate history: calls, fax, voicemail, call recordings
  • Dial and receive internal calls as well as external PSTN calls
  • Extension Find me Follow me, DND, Call Recording, Failover configuration
  • Integrated personal and business contracts with presence
  • Private Slack Chat, Group Chat, File Share, Click to Call
  • Dial and receive internal calls as well as external PSTN calls
  • Start or Join Video Conferencing in channel
  • SMS and Omni channel Integration possible*

Mobile App

ARCUC Mobile apps allow you to communicate with your team and your customers using your mobile smart phone, iOS or Android using voice, video, chat or collaborate from anywhere in the world.

Support for integrated personal and business contracts with presence.   View integrated call history,  voicemails, call recording. Play, download and share voicemails and call recordings from Mobile app.

Advanced Features of
ArcUC Mobile app

  • Integrated personal and business contracts with presence.
  • View integrated call history and play voicemails, call recording.
  • Play, download and share voicemails and call recordings from Mobile app.
  • Chat button triggers the Collaboration app
  • Private Slack, Chat, Group Chat, File Share, Click to Call
  • Dial and receive internal calls as well as external PSTN calls.
  • Start or Join Video Conferencing in channel.
  • SMS and Omni channel Integration possible*

Go beyond voice and chat with ArcUC Teams

ArcUC Teams take simple chat to the next level of collaboration.  Drastically increase productivity via Teams collaboration by integrating chat, group chat, file share, voice and video meetings in one unified desktop or mobile platform.  

Think private !

IP Desk Phone

  • Zero touch provisioning via ARCUC Portal
  • Portal phone configuration and firmware management
  • Integrated contacts and call historyTransfers, Conferencing, Do Not Disturb, Paging, Intercom
  • Shared Parking Lots: allow others to pick up a call on hold
  • BLF: Button that indicates when others are on call
  • Speed Dial and one click transfer
  • Program custom speed dial buttons
  • Real time transfer from IP Desktop Phone to Desktop app or Mobile

ArcUC supports the latest Polycom, Yealink, Cisco and with Zero touch provisioning using ArcUC portal.  

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Yealink

Cisco

ArcUC App Explainer

Phone System

Alec receives a call, customer wants to speak to Sally. Alec presses a phone button labeled Line 1 to put the call on hold.  The Line 1 button lights up, indicating that customer is waiting.  Alec dials the paging button and announces that Sally should pick up Line 1.  Sally goes to her phone sees Line 1 phone button blinking.  She presses the button to pick up the call and talk to the customer.  

Collaboration

Alec is working on a document and needs to ask Sally a quick question.  Instead of calling only to find out that Sally is busy,  Alec uploads his document and texts Sally the question using ArcUC Teams.  Sally is in not at her desk, but her mobile ArcUC Teams app notifies her of Alec’s question.  Sally is able to answer the question from her mobile and if need be call Alec back directly from Teams.   Alec can choose to share his desktop screen and Sally can view it on her mobile. 

Desktop

Alec loves his laptop, it allows him to work from anywhere. He can be found in a empty boardroom or on office lounge couch with his headset on. With ArcUC Desktop app, Alec can continue to receive calls as if he is at his desk and continue to be productive. 

Mobile

Sally is constantly travelling to and from customers, she is never at her desk.  Sally uses the ArcUC mobile app to keep her cell number private, and at same time receive business calls or SMS messages while on the go as if she is at her desk.  When LTE reception is poor, Sally can dial ArcUC app in callback mode and have the ArcUC cloud connect her to her customers via native cell network.   

Zero Touch

Bob is the office manager who is responsible for all three office locations in his company. Using the ArcUC cloud admin portal, Bob can maintain, operate and configure mixture of Polycom, Yealink and Cisco phones from anywhere.   With simple web interface he can add Sally’s new speed dial button, or provision a phone for a new hire starting on Monday.